General terms of business for commercial customers
Orders and Consignments on Approval
When placing an order by fax or post please use the order form in the catalogue. You may also submit your order by phone or e-mail. In addition, you are very welcome to visit our Frankfurt saleroom during our specified office hours or to visit one of the distributors listed in the catalogue. Only our order confirmation shall be conclusive where goods are to be delivered. Should an ordered item be unavailable we shall be released from the contractual obligation to carry out delivery. Consignments on approval with up to two watches will be sent upon the prior transfer to one of our bank accounts or other provision of security to the value of the goods. Where the consignments do not meet with approval please send them back free of any trace of use within the returns period of 14 days. Otherwise you shall be liable for the cost of the consignment. Offers on our part are subject to confirmation.
Goods are dispatched at the request and risk of the customer with a carrier of our choice. Risk passes to the customer upon the goods being handed over to the carrier. Unforeseeable consequential costs arising when the goods are submitted for customs clearance shall be borne by the recipient. Upon delivery of the goods the recipient shall test the condition of the packaging and record any damage to the same, such record to be signed by the recipient and the carrier.
Right of return
In the case of deliveries on approval or on account the right of cancellation or return within 14 days arises only where this has been specifically agreed with us. Goods which have been returned may not display any trace of use. Personalised items or items made to the customer’s specifications are excluded from the right of return.
For insurance reasons returns shall be sent exclusively as a traceable package. The costs and risk of returns being lost in the post are borne by the customer. Any money on account arising as a result of a return shall immediately be accounted for by us.
The prices for our items are ex works and inclusive of statutory VAT. We reserve the right to vary our prices and make other technical changes and variations to catalogue illustrations and information. For production reasons these are unfortunately unavoidable. You will find an overview of prices with the current regional price lists.
As a new customer you receive our goods against prepayment or cash on delivery and you bear any associated costs. Further deliveries are made on account and here, too, you may pay cash on delivery or transfer payment within 10 days of receipt of the goods. We accept payment by ec card or credit card. We do not accept payments by cheque. Deliveries abroad must always be prepaid, including the delivery costs. Where payment is overdue, i.e. you are in default on your payment, we are entitled to apply default charges at the rate of EUR10 per reminder sent, default interest under §247 of the Federal Civil Code and the costs of any legal proceedings. We reserve the right to vary the payment provisions in individual cases.
Reservation of title
The goods remain our property until paid for in full.
Our watches are guaranteed for 24 months or longer in the case of certain models as per the information in our catalogues. For goods on offer or second-hand goods the guarantee is limited to 12 months. The guarantee period for our repairs is 12 months. This restriction does not apply to compensation in damages arising from injury to body or health, nor in cases of gross negligence or intent.
Orders for repairs costing EUR 100 or less shall be carried out without consultation with the customer. Where the costs of repair are expected to exceed EUR 100 the customer will be sent an appropriate costs estimate and the customer’s approval required before the repair is carried out. The drawing up of the costs estimate amounts to EUR 20. In the case of a repair the charge for the costs estimate will be offset against the cost of the repair.
As a rule we refuse all copyright claims by third parties on the basis of proposals and representations unless specifically agreed otherwise.
Contracts entered into with us shall in all cases be governed by German law, even where there is an overseas element. The place of jurisdiction for all contractual rights and obligations shall, while the contracting partner is a trader within the meaning of the Commercial Law Code (HGB), be Frankfurt am Main.