In addition to the statutory warranty we, Sinn Spezialuhren GmbH, Wilhelm-Fay-Straße 21, 65936 Frankfurt am Main, also provide a manufacturer's warranty on material and manufacturing defects for the watch EZM 12.
The warranty period is three years.
The warranty period is calculated from the invoice date.
Our warranty is applicable worldwide.
If you wish to make a warranty claim, we shall repair the watch for you at no additional cost.
Warranty claims are excluded in the event of damage caused by:
Repairs or attempted repairs which were not carried out by us or our authorised partners. A list of authorised partners can be found in the Sales and Service Partners menu on our website www.sinn.de.
Signs of wear and tear, especially on straps
The use of force (blows, knocks, impact)
Loss of your waterproof watch’s water resistance is also excluded 24 months from the date of purchase.
Please inform us - Sinn Spezialuhren GmbH, by phone +49 (0) 69/97 84 14-400 or email firstname.lastname@example.org - as soon as you are aware of the potential warranty claim so as to avoid consequential damages. In order to approve the warranty, we will need the watch and proof of purchase (invoice) with a detailed description of the damage.
In the event of a warranty claim, we shall bear the costs of sending and returning the watch as well as the transport risk, provided that the transport is carried out by the transport company specified by us and the watch has been securely packaged. Please contact us by phone +49 (0) 69/97 84 14-400 or email email@example.com. Otherwise, you as the customer shall bear the costs of the shipment and the transport risk.
Any costs incurred for customs duties, import duties and other fees incurred when the watch is returned to the recipient country must be borne by the recipient.
We provide this warranty in addition to your existing statutory rights in the event of defects. These rights are not restricted by the warranty and they can be exercised free of charge.
Every rescue mission to which emergency doctors are dispatched is a race to save lives – and against time. For the 'golden hour' and 'platinum ten menutes' are decisive in determining the course of action taken. This means that a patient should arrive at the hospital within the hour of an accident and that a critical patient should be treated and transported within the first ten minutes.
We have designed the EZM 12 specifically for such life-saving missions. A count-up inner rotating bezel allows emergency doctors to constantly keep an eye on the specified time frames, while a countdown outer rotating bezel enables e.g. the exact times for administering medication to be monitored. The seconds hand – designed in the shape of a rotor – features an integrated pulse scale which enables easy recording of the heart rate every 15 seconds. The EZM 12 ensures emergency personnel are equipped with a high-performing tool that will contribute significantly to saving lives.
Another special feature of the EZM 12 is the easy-clean watch and strap. The silicone strap can also be removed without the use of tools. The rotating bezel is removed using the large screwdriver on the pocketknife provided.
The information on the mechanical movement corresponds to the current production situation in Frankfurt am Main. Due to technical changes, it may happen in individual cases that stock items of our sales partners deviate from this information. (further Information)