Accessibility Statement

Sinn Spezialuhren GmbH is committed to making its online offerings accessible in accordance with the requirements of Directive (EU) 2019/882 on the accessibility requirements for products and services (European Accessibility Act). This accessibility statement applies to the website www.sinn.de.

Creation of this Accessibility Statement

This statement was created on May 26, 2025.

It is based on a self-assessment carried out by the provider.

The statement was last reviewed on May 26, 2025.

Description of Our Service

Our service consists of operating an online platform through which customers can purchase watches and accessories and commission services such as repair or maintenance of a watch purchased from us.

Usage takes place via our web platform, accessible on both desktop and mobile devices. The content is written in clear language, visually structured, and fully operable via keyboard and screen readers.

We offer:

·      Alternative texts for images, where applicable with captions
·      Sufficient color contrast
·      Visible focus indicators
·      Responsive design for various screen sizes

We comply with the requirements of standard EN 301 549 and WCAG 2.2, Level AA.

Our website is usable with common assistive technologies without any loss of information. This also applies to customer service, which is available via telephone and contact form. The website protects your privacy, including when using accessibility features. You can authenticate accessibly on the site. Security and payment features are also accessible.

Non-accessible Content

Some content currently does not fully meet accessibility requirements:

·      PDF documents are partially non-accessible (e.g., lack of structural tags), but the information they contain is available in accessible form elsewhere on the website.
·      Videos currently lack subtitles or audio descriptions.

We are reviewing the implementation of these content types in accessible form step by step and will adapt them as needed. The information is currently also accessible in other ways.

Explanation of User Steps (Ordering Process)

Products can be ordered:

·      By fax, postal mail (with order form), phone, or email
·      Online in the webshop at www.sinn.de
·      In person at our retail locations

In the online shop, the purchase is made in several accessible steps:

1.    Selection of a product
2.    Adding it to the shopping cart
3.    Accessing the shopping cart
4.    Choosing a payment method
5.    Entering customer details
6.    Checking and correcting entries
7.    Completing the order by clicking “Order with obligation to pay”

Input errors can be corrected before submitting the order.

Market Surveillance Authority

In each EU/EEA member state, the responsible national authority is in charge of market surveillance.

For Germany:
Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF), located in Magdeburg

Contact for Feedback and Accessibility Issues

If you encounter any barriers on our website or would like to give feedback, please contact us:

Contact Person: Internet Editorial Team

Email: info.marketing@sinn.de