In addition to the statutory warranty we, Sinn Spezialuhren GmbH, Wilhelm-Fay-Straße 21, 65936 Frankfurt am Main, also provide a manufacturer's warranty on material and manufacturing defects for the watch EZM 2.
The warranty period is two years.
The warranty period is calculated from the invoice date.
Our warranty is applicable worldwide.
If you wish to make a warranty claim, we shall repair the watch for you at no additional cost.
Warranty claims are excluded in the event of damage caused by:
Repairs or attempted repairs which were not carried out by us or our authorised partners. A list of authorised partners can be found in the Sales and Service Partners menu on our website www.sinn.de.
Signs of wear and tear, especially on straps
The use of force (blows, knocks, impact)
Please inform us - Sinn Spezialuhren GmbH, by phone +49 (0) 69/97 84 14-400 or email email@example.com - as soon as you are aware of the potential warranty claim so as to avoid consequential damages. In order to approve the warranty, we will need the watch and proof of purchase (invoice) with a detailed description of the damage.
In the event of a warranty claim, we shall bear the costs of sending and returning the watch as well as the transport risk, provided that the transport is carried out by the transport company specified by us and the watch has been securely packaged. Please contact us by phone +49 (0) 69/97 84 14-400 or email firstname.lastname@example.org. Otherwise, you as the customer shall bear the costs of the shipment and the transport risk.
Any costs incurred for customs duties, import duties and other fees incurred when the watch is returned to the recipient country must be borne by the recipient.
We provide this warranty in addition to your existing statutory rights in the event of defects. These rights are not restricted by the warranty and they can be exercised free of charge.