Warranty Statement for Watches
In addition to your statutory warranty rights under applicable law, we – Sinn Spezialuhren GmbH, Wilhelm-Fay-Strasse 21, 65936 Frankfurt am Main, Germany – provide a manufacturer's warranty for the watch Orange textile strap covering material and manufacturing defects.
Warranty period
The warranty period is years.
The warranty period is calculated from the invoice date.
The territorial scope of this warranty is worldwide.
Scope of warranty
We will repair the watch for you at no additional cost if a warranty claim arises.
Exclusions
There is no warranty claim for damage caused by:
- improper or inappropriate use,
- repairs or attempted repairs which were not carried out by us or by partners authorised by us;
- natural wear and tear and the usual signs of wear and tear, especially on straps;
- external influences such as blows, impacts or collisions.
Notification of a warranty claim
Please notify us of a potential warranty claim at the earliest opportunity to avoid consequential damage. Where additional damage is caused due to culpably delayed notification, we shall be entitled to refuse to honour the warranty insofar and inasmuch as the additional damage is due to the delayed notification.
Assertion of a warranty claim
To assert a warranty claim, the watch must be sent in together with the proof of purchase (invoice) and a description of the complaint in as much detail as possible. We request that you contact us in advance:
Sinn Spezialuhren GmbH
Wilhelm-Fay-Strasse 21
65936 Frankfurt am Main
Germany
Phone: +49 (0)69 97 84 14-400
Email: kundendienst@sinn.de
Shipping clause
Within the scope of this warranty, we will cover the necessary and reasonable shipping costs for insured standard shipments within Germany and the European Union.
Please coordinate shipping with us before sending in the watch. We will be happy to organise an insured return shipment on request. If the goods are dispatched without prior agreement with us, we will reimburse shipping costs only in the amount of the costs of a normal insured standard shipment.
Adequate insurance cover must be taken out for the shipment. The sender shall bear the transport risk until we receive the watch, unless we have arranged a retrieval.
You must contact us in advance for the purpose of coordination if you wish to send in a watch from countries outside the European Union. In these cases, we will only assume the costs with prior confirmation in text form (e.g. by email).
We will notify you of the anticipated repair costs in the event that there is no justified warranty claim. Repairs will only be carried out once you have given your explicit approval. Necessary transport costs incurred shall be borne by the sender in these cases.
Customs duties and charges
Customs duties, import duties, taxes and other public charges incurred in the destination country shall be borne by the respective recipient of the shipment. This applies regardless of whether there is a warranty claim or the repair is free of charge.
Reference to legal rights
We extend this warranty to you over and above your statutory warranty rights. These statutory warranty rights are not restricted by this extended warranty and can be exercised free of charge.