Sinn Spezialuhren GmbH ●
Wilhelm-Fay-Straße 21 ●
65936 Frankfurt am Main ●
+49 (0)69-978414-200

Customer information

1. Placing orders, conclusion of contract
2. Consumers’ right of revocation for the purchase of goods (watches, accessories, etc.)
3. Consumers’ right of revocation for services (inspection, repair, retrofitting or reconditioning, etc. )
4. Template revocation form for consumers
5. Payment
6. Delivery, shipping costs, taxes and customs duties
7. Customer service, repairs
8. Warranties
9. Note on battery legislation
10. Out-of-court dispute resolution/Online platform (ODR platform)


1. Placing orders, conclusion of contract

You can order from us
– in the online shop,
– by e-mail,
– by fax,
– by letter,
– by phone
– or by fax or post using the order form enclosed with the catalogue.

We would also be pleased to welcome you to our showrooms during our business hours as stated. Our offers and product presentations do not constitute a binding offer. Only your order placement is a binding offer pursuant to Section 145 German Civil Code (BGB), which we may accept. When your order is accepted by us, you will receive an order confirmation by e-mail, fax or letter within 1 week of sending your order to us. The contract is concluded when this confirmation is issued.

When ordering from our online shop, you can view products in more detail by clicking on the product image and place them in the shopping basket by clicking on ‘Add to basket’. You can view the contents of the basket at any time by clicking on ‘Shopping basket’. The products can be removed from the shopping basket or changed by clicking on ‘Remove item’ or ‘Change’. If you want to buy the products in your shopping basket, click on the [Checkout] button on the ‘Shopping basket’ page. In the remainder of the ordering process, please enter the information required for your order and delivery and select your preferred payment method. In the last step, you will again be shown an overview of your order information in the ‘Order summary’. You can then check all the information and delete or change items using the ‘Change items’ or ‘Correct’ functions. You can also correct input errors by navigating backwards in your browser, or by cancelling the order process and starting again from the beginning. You must press the [Buy] button to complete your purchase. In doing so, you will place the order with us.

If you wish to place an order with us for inspection, repair, retrofitting or reconditioning of your Sinn watch, you can leave the watch in person at our customer services office in Frankfurt am Main. If you wish to send us your Sinn watch, please fill out our order form on the Internet at http://www.sinn.de/de/Kundendienst and print it out. Then sign the order form and send it to us, along with your Sinn watch. When we receive your Sinn watch, you will receive confirmation of receipt from us. Once we have inspected the watch, we will send you a quote. You can confirm or reject this quote by e-mail, fax, letter or by telephone. The service contract becomes binding when we receive your approval of the costs. You will receive an order confirmation in this respect. Once the statutory revocation period has expired, the watch is forwarded to our workshop and we start to perform the service. You may, however, also specify on the order form that we should begin to provide the service prior to expiration of the statutory revocation period.

We will save your order and the order data that you entered. We will send you a confirmation of order placement by e-mail and then an order confirmation with all the order data. You also have the option of printing both the order and the GTC before placing the order with us.


2. Consumers’ right of revocation for the purchase of goods (watches, accessories, etc.)

The following right of revocation is only applicable to consumers in relation to the distance selling of goods:

Revocation instructions
Right of revocation
You have the right to withdraw from this contract within fourteen days of conclusion without the need for explanation.

The revocation period is fourteen days from the day on which you, or any third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of revocation, you must inform us (Sinn Spezialuhren GmbH, Wilhelm-Fay-Straße 21, 65936 Frankfurt am Main telephone: +49 (0)69 978414-0, fax: +49 (0)69 978414-201, e-mail: info@sinn.de) of your decision to withdraw from this contract by means of a clear statement (e.g. e-mail, fax or a letter sent by post). You may use the attached template revocation form for this purpose, although its use is not compulsory.

Sending notification stating that you wish to exercise your right of revocation within the revocation period is sufficient to meet the cancellation deadline.

Consequences of revocation
If you withdraw from this contract, we will refund all payments that we received from you, including shipping costs (except for additional costs that may arise if you choose a mode of shipment other than the most cost-efficient standard mode of shipment that we offer), without delay and at least within fourteen days starting from the day we received the notification of withdrawal from this contract. We will use the same method of payment for reimbursement that you used in the original transaction, unless otherwise expressly agreed upon with you; you shall not be charged any fees for reimbursement. We may refuse reimbursement until the goods have been returned to us or until you have demonstrated that you have shipped the goods back, whichever comes first.

You shall ship back or deliver the goods to us without delay and in any event, not later than fourteen days from the date on which you notified us of your withdrawal from this contract. The deadline is met if you send the goods before expiry of the fourteen-day period. You shall bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods if a test of the nature, characteristics, and functioning of the goods shows that the loss in value is due to your unnecessary handling of them.

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and the production of which an individual choice or decision by the consumer is required, or which are clearly tailored to the personal needs of the consumer.


3. Consumers’ right of revocation for services (inspection, repair, retrofitting or reconditioning, etc.)

The following right of revocation is only applicable to consumers in relation to the distance selling of goods when ordering services:

Revocation instructions
Right of revocation
You have the right to withdraw from this contract within fourteen days of conclusion without the need for explanation.

The revocation period is fourteen days from the date of concluding the contract.

To exercise your right of revocation, you must inform us (Sinn Spezialuhren GmbH, Wilhelm-Fay-Straße 21, 65936 Frankfurt am Main telephone: +49 (0)69 978414-0, fax: +49 (0)69 978414-201, e-mail: info@sinn.de) of your decision to withdraw from this contract by means of a clear statement (e.g. e-mail, fax or a letter sent by post). You may use the attached template revocation form for this purpose, although its use is not compulsory.

Sending notification stating that you wish to exercise your right of revocation within the revocation period is sufficient to meet the cancellation deadline.

Consequences of revocation
If you withdraw from this contract, we will refund all payments that we received from you, including shipping costs (except for additional costs that may arise if you choose a mode of shipment other than the most cost-efficient standard mode of shipment that we offer), without delay and at least within fourteen days starting from the day we received the notification of withdrawal from this contract. We will use the same method of payment for reimbursement that you used in the original transaction, unless otherwise expressly agreed upon with you; you shall not be charged any fees for reimbursement.

If you requested that the services should start during the revocation period, you have to pay us a reasonable amount corresponding to the portion of the services already provided up to the date on which you inform us about exercising the right of revocation with respect to this contract, in proportion to the total amount of the services covered by the contract.

The right of revocation shall lapse in the case of a contract for the provision of services if the business owner has provided the service in full and had started to perform the service only after the consumer had given their explicit consent and, at the same time, confirmed that they are aware that they lose their right of revocation when the business owner has performed the contract in full.


4. Template revocation form for consumers

(If you would like to withdraw from the contract, please complete this form and send it back.)

To
Sinn Spezialuhren GmbH
Wilhelm-Fay-Straße 21
65936 Frankfurt am Main, Germany

Fax: +49 (0)69 978414-201
E-mail: info@sinn.de:

I/We (*) hereby revoke the contract concluded by me/us (*) relating to the purchase of the following goods (*)/provision of the following service (*)

Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if paper communications are used)
Date

(*) Delete as appropriate.


5. Payment

When ordering from our online shop, you can pay with a method that’s convenient for you:
– in advance by bank transfer,
– using PayPal
– or by credit card (AmEx, Visa, MasterCard).

When placing orders in our showrooms or by methods of telecommunication other than the online shop, we accept:
– cash payments,
– payments by debit card,
– credit card (AmEx, Visa, MasterCard).

If you commissioned one of our services (inspection, repair, retrofitting or reconditioning, etc.), we also offer payment on account. The invoice is enclosed in your package when we return it or when you collect it. The invoice amount must be transferred to us within 10 days.


6. Delivery, shipping costs, taxes and customs duties

We deliver worldwide. Delivery of new watches within Germany is free of charge. We charge shipping costs of EUR 3.50 for spare parts and accessories, and 12.50 EUR for the return of repairs within Germany. The shipping costs for new watches and repair deliveries in the member states of the European Union amount to EUR 50.00, while we charge EUR 25.00 shipping costs for spare parts and accessories. The shipping costs are EUR 95.00 for the return of repairs to the USA and Canada. For shipments to all other countries, we generally charge EUR 120.00.

For deliveries within the European Union (EU), German VAT is applied at the rate of 19%. Deliveries outside the EU are shipped VAT-free. Deliveries outside the EU are subject to additional customs duties and fees. Further information is available, for example, at the following website: http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and for import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.


7. Customer service, repairs

Please contact us if you have any questions, grievances or complaints. You can contact our customer service department during our stated opening hours by sending an e-mail to kundendienst@sinn.de or by phoning +49 (0)69 978414-400.

For servicing and repair orders that are not issued under the statutory warranty, a cost estimate will be submitted and the customer’s consent will be obtained to carry out the relevant work. The fee for preparation of the cost estimate is EUR 20.00 including VAT, plus shipping costs. This amount will be counted towards the invoice amount in favour of the Customer if the order is fulfilled.


8. Warranties

Insofar as we have issued warranties, we provide them in relation to new goods and to services in accordance with the following conditions:

We guarantee that every new watch purchased from us is free of defects in materials and workmanship (durability warranty). On purchasing a watch, the Customer is given a warranty card. The warranty period is two years from the date of purchase, unless a different warranty period is stated in the item description or on the invoice.
Furthermore, a durability warranty is provided on all services performed by us (including but not limited to repairs). This warranty for services refers exclusively to the work performed and parts replaced. The warranty period for services is two years from notification of readiness to ship or return the watch to the Customer.

The Customer is obliged to inform Sinn immediately after becoming aware of a potential warranty claim so as to avoid consequential damages. Sinn will inspect the watch received from the Customer upon delivery. If a warranty claim is determined, we will repair the watch at no extra cost to the Customer. If a second repair is unsuccessful, Sinn will provide the Customer with a new watch or a similar model in accordance with the warranty on new goods.

Customers wishing to make a warranty claim must return the watch to us along with proof of purchase (invoice) or the warranty card and a detailed description of the fault. In the event of a claim, we shall bear the return cost as well as the transport risk, as long as the transport company stipulated by us is used. Otherwise, the Customer shall bear the return cost and transport risk. Any costs incurred for customs, import duty or other fees charged by the recipient country for returning the watch are to be borne by the recipient.

Excluded from the warranty on new goods and services are:
– Damage caused by improper use of the watch – in particular, damage caused by impact or shock.
– Damage caused by improper repairs carried out by parties other than Sinn.
– Normal wear and tear – in particular, on watch straps and watch cases.
– Loss of water resistance in the case of water-resistant watches, 24 months after the purchase date.
– Repairs made under warranty and implied warranty as well as goodwill repairs.

Also excluded from the warranty on services are:
– Older watches that cannot be restored to complete working order.

This warranty shall not affect the implied warranty rights of the Customer.


9. Note on battery legislation

In the context of selling standard and rechargeable batteries, as a dealer we are obliged under battery legislation to advise our customers of the following:

You are legally obliged to return used standard batteries and rechargeable batteries after use. As a consumer, you may also return used standard and rechargeable batteries from our product range to our showroom free of charge, or send them back to us. You can also return the used standard and rechargeable batteries to a municipal collection point or local retail outlet. Please note that you may not dispose of standard batteries and rechargeable batteries in household waste. This is indicated by the diagram of a crossed-out dustbin on standard and rechargeable batteries.

The reason is that the improper disposal of used standard and rechargeable batteries can have harmful effects on the environment and on health due to the substances contained in the batteries. For this reason, the separate collection and recycling of used batteries is of particular importance for the environment and for health.

Standard and rechargeable batteries are also marked with the chemical symbol of the harmful substance that they contain. Batteries that contain more than 0.0005% by mass of mercury, more than 0.002% by mass of cadmium or more than 0.004% by mass of lead are marked with the chemical symbol of the metals (e.g. Cd for cadmium, Pb for lead, Hg for mercury).


10. Out-of-court dispute resolution/Online platform (ODR platform)

As an online retailer, we (info@sinn.de) are obligated to make you aware of the European Commission’s online platform for dispute resolution (ODR). It is available at the following URL: http://ec.europa.eu/consumers/odr/

We are not willing or obliged to take part in dispute resolution proceedings operated by consumer conciliation bodies.